At SJ Stores, we prioritize the privacy and trust of our customers around the world. We are protecting your personal information and ensuring a safe and enjoyable shopping experience.
How We Use Your Information
Whether you register an account or browse our website anonymously, we may collect basic information such as your username, first name, last name, email address, payment preferences, and billing or shipping details.
This information is used only for:
- Processing, fulfilling, and shipping your orders
- Providing customer support and assistance
- Sharing promotional offers (with your consent)
- Improving your overall shopping and browsing experience
We do not share, sell, or disclose your personal information to any third-party organization. Your data is used solely by SJ Stores for the purposes mentioned above.
Cookies for Better Shopping
We use cookies to remember your visits, cart items, purchase history, and deliver personalized content. Most browsers accept cookies by default, but you can disable them in settings. You'll still enjoy full site access, including purchases. Registered users auto-log in on return visits, with cookies expiring after 14 days for security.
By using our website, you agree to abide by all our policies, which may be subject to change at any time.
Returns & Refunds
We currently do not offer returns or refunds on international orders. All products are thoroughly inspected by our Quality Control Team before dispatch to ensure accuracy and quality.
Refused Deliveries
Orders that are refused at the time of delivery will not be refunded, returned, or compensated.
Exchanges (Rare Cases)
In exceptional circumstances, we may allow exchanges after review. Approved items must be shipped back to our facility in Karachi, Pakistan, for inspection. If the issue is verified, we will proceed with an appropriate solution.
Sale Items
Products purchased during sale, promotion, or at discounted prices are not eligible for exchange or return.
Taxes & Duties
Please note that SJ Stores is not responsible for any customs duties, taxes, or tariffs imposed by your country’s customs authorities. These charges are separate from shipping fees and outside our control.
Need Assistance?
For questions or concerns before placing an order, please contact our Customer Care team. wecare@sjstores.com or call +92 (315)-798-8220. We’re always here to make your SJ Stores shopping experience smooth and effortless.!